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Accessibility Statement for rishi-tea.com and journal.rishi-tea.com

Rishi Tea & Botanicals is committed to ensuring digital accessibility and equal access for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards to maximize the access of people with disabilities to this website because they are important contributors to the company’s success.

Measures to support accessibility

Rishi Tea & Botanicals has implemented the following measures to ensure and improve accessibility of rishi-tea.com and journal.rishi-tea.com:

  • It has included accessibility as part of its mission statement.
  • Addressed accessibility in its internal policies.
  • Appointed an accessibility officer/ombudsperson.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Rishi-Tea.com is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of rishi-tea.com and journal.rishi-tea.com. Please let us know if you encounter accessibility barriers on rishi-tea.com and journal.rishi-tea.com:

  • Phone: 414-747-4001
  • E-mail: website@rishi-tea.com
  • Visitor address: 185 S 33rd Ct, Milwaukee WI 53208
  • Postal address: 185 S 33rd Ct, Milwaukee WI 53208
  • @rishitea

We try to respond to feedback within 5 business days.

Compatibility with browsers and assistive technology

rishi-tea.com and journal.rishi-tea.com are designed to be compatible with the following technologies:

  • Google Chrome

rishi-tea.com and journal.rishi-tea.com are not compatible with:

  • Microsoft Internet Explorer

Technical specifications

Accessibility ofrishi-tea.com and journal.rishi-tea.com relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility ofrishi-tea.com and journal.rishi-tea.com, there may be some limitations. Below is a description of some known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Rishi-Tea.com:

  1. Main Menu: You can’t expand the main menu with keyboard focus because the template we used to create the main menu did not have this feature built in. UPDATE: The menu was updated on June 1, 2020 to improve keyboard navigation.
  2. Prices on Category Page: The prices on the category page do no have enough contrast because the website was designed using our brand colors. We are rebuilding our website in 2020 and the new version will have improved contrast. Call our customer service with questions at 414-747-4001.
  3. Shopping Cart estimated shipping section: Estimate shipping section is not marked as an expanding section because the developer built the website this way. We are rebuilding our website in 2020 and the new version will have improved accessibility. Call our customer service with questions at 414-747-4001.
  4. Checkout account login fields: Account login fields not labeled because the developer built the website this way. We are rebuilding our website in 2020 and the new version will have improved accessibility. Call our customer service with questions at 414-747-4001.
  5. Recipes PDF on https://journal.rishi-tea.com/tea-recipes/: PDFs are not tagged as PDFs because the template used to create this page did not have this feature built in. We are working with our developer to update the code on this section of the website. Call our customer service with questions at 414-747-4001.

Assessment approach

Rishi Tea & Botanicals assessed the accessibility of rishi-tea.com and journal.rishi-tea.com by the following approaches:

  • External evaluation

Formal approval of this accessibility statement

This Accessibility Statement is approved by:

Rishi Tea & Botanicals
Ecommerce Department

Formal complaints

Call our customer service with questions at 414-747-4001 or email us at website@rishi-tea.com

This statement was created on 2 January 2020 using the W3C Accessibility Statement Generator Tool.